Should you find that any item you receive is incorrect or not up to your satisfaction, you can reject it on the spot by letting our Rider know. We will only charge you for items that you accept.
Once you have accepted your delivered items, the transaction is considered finalised and any further returns will be up to management discretion.
If you believe you have a valid reason for complaint, please contact us at firstname.lastname@example.org within 72 hours together with photographic evidence (where relevant). Please note that refunds will only be considered for non-perishable goods (e.g. dry items such as canned goods and cleaning products). To avoid charges for unwanted perishable items such as fresh produce, please advise our Rider to reject them upon delivery.